سبد خرید
Privacy Policy
Last Updated: January 15, 2025
Our Commitment to Your Privacy
NEOLIVIS is committed to protecting your privacy and personal information. We never sell your data to third parties without your explicit consent.
1. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Identity documents (KYC)
- Selfie for identity verification
Payment Information
- Card number (Tokenized)
- Bank details
- Transaction history
Technical Information
- IP address
- Browser and device type
- Device fingerprint
- Cookies and session data
Behavioral Data
- Pages visited
- Click patterns
- Time spent on site
- Search queries
2. How We Use Your Information
Identity Verification
Verifying identity to prevent fraud
Payment Processing
Processing transactions and issuing invoices
Fraud Detection
Identifying suspicious activities
Marketing
Sending special offers (with your consent)
AI Personalization
Improving experience with anonymized data
Legal Compliance
Compliance with legal requirements
3. Third-Party Data Sharing
| Company | Country | Service | Data Shared |
|---|---|---|---|
| Stripe Inc. | USA | Payments | Payment data (tokenized) |
| ZarinPal | Iran | Payments | Payment data |
| Hetzner GmbH | Germany | Hosting | Encrypted data |
| ParsPack | Iran | Hosting | Encrypted data |
| OpenAI | USA | AI Processing | Anonymized data only |
| Google Analytics | USA | Analytics | Anonymized behavioral data |
4. Data Storage & Security
Storage Locations
5. Your Rights Under GDPR
Right of Access
View all personal data we hold about you
Right to Rectification
Correct or update inaccurate information
Right to Erasure
Request complete deletion of your data
Data Portability
Receive your data in a portable format
Right to Withdraw Consent
Withdraw consent for data processing anytime
Right to Object
Object to processing for marketing purposes
To exercise any of these rights, contact our Data Protection Officer (DPO) at dpo@neolivis.com — requests are processed within 30 days.
6. Cookies
Essential Cookies
Required- Login and authentication
- Language settings
- Shopping cart
- CSRF security
Analytics Cookies
Optional- Google Analytics 4
- Visit statistics
- User behavior analysis
- Conversion tracking
Marketing Cookies
Consent Required- Facebook Pixel
- Google Ads
- Retargeting
- Personalized ads
Functional Cookies
Optional- Live chat
- Embedded videos
- Interactive maps
- User preferences
7. Data Protection Officer (DPO)
Contact Our DPO:
Email:
dpo@neolivis.comAddress:
Lausanne, Switzerland
Our DPO is registered with European authorities and responsible for overseeing GDPR compliance.