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Escrow Policy
Protecting Your Payments Until Project Completion
1. What is Escrow?
Escrow is a protective system that holds 70% of the project funds until client final approval. This system protects both parties:
- ✅ Clients: Your money is safe until project delivery
- ✅ Freelancers: Guaranteed payment after work completion
- ✅ Neolivis: Neutral mediator for dispute resolution
2. Escrow Process
Initial Payment (20%)
Client pays 20% of total amount as non-refundable upfront payment. This reserves freelancer's time and covers initial costs.
Escrow Deposit (70%)
Client deposits remaining 70% into Neolivis escrow account. This amount is held until final project approval.
Project Development
Freelancer works on project and delivers milestones. Client reviews and approves each milestone.
Final Approval
Client approves final project. Neolivis releases 70% escrow to freelancer (minus 10-15% commission).
Monthly Payments (10%)
Client pays remaining 10% in monthly installments (after delivery). This covers support and maintenance.
3. Escrow Timeline
| Stage | Duration | Action |
|---|---|---|
| Escrow Deposit | 24 hours | Client deposits 70% |
| Project Development | 2-12 weeks | Freelancer works |
| Client Review | 7 days | Client reviews project |
| Dispute Window | 7 days | Time to raise disputes |
| Escrow Release | 3-5 business days | Funds transferred to freelancer |
4. Dispute Resolution
If client is unsatisfied with project delivery, they can raise a dispute within 7 days. Neolivis uses a 3-stage process:
1Negotiation (7 days)
- Client and freelancer negotiate directly
- Neolivis provides dispute resolution suggestions
- Goal: Friendly agreement (90% cases resolved here)
2Mediation (21 days)
- Neolivis legal team reviews case
- Both parties provide evidence (screenshots, emails, contract)
- Mediator makes neutral decision
- Possible outcomes: Full refund, Partial refund, or No refund
3Arbitration (60 days)
- Independent external arbitrator appointed (Swiss law applies)
- Formal hearing with testimonies
- Final and binding decision
- Losing party pays mediation costs (€500-€2000)
5. Escrow Fees
| Service | Fee | Paid By |
|---|---|---|
| Escrow Holding | Free | Neolivis |
| Freelancer Commission | 10-15% | Freelancer |
| Payment Processing Fee | 2.9% + €0.30 | Client |
| Mediation Fee | €500-€2000 | Losing Party |
6. Security Measures
Encryption
All escrow transactions encrypted with AES-256 and transmitted via TLS 1.3.
Segregated Accounts
Escrow funds held in segregated bank accounts, separate from Neolivis operations.
Auditing
Quarterly independent audits by certified accounting firms.
Fraud Detection
AI-powered systems monitor and flag suspicious transactions.
Questions About Escrow?
Our support team is available 24/7 to help you